If you have purchased a web hosting package and you’ve got some inquiries in regard to a given function/feature, or if you have confronted a certain challenge and you require assistance, you should be able to touch base with the respective help desk team. All hosting companies deploy a ticketing system no matter if they offer other methods of contacting them aside from it or not, because the most effective way to solve an issue most often is to open a ticket. This mode of correspondence renders the replies exchanged by both parties easy to follow and permits the client support staff members to escalate the issue in the event that, for example, an administrator has to intervene. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you have to have at least 2 separate accounts to contact the help desk support staff and to actually manage the hosting space. Non-stop signing in and out of different accounts may be a headache, not to mention the fact that it takes quite a long period of time for the majority of hosting providers to process ticket requests.
Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you won’t ever have to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can easily access any trouble ticket while you’re browsing your files or modifying various settings. The ticketing system is being closely monitored 24x7x365 by our help desk staff and the response time is maximum 1 hour, but it seldom takes more than 20 minutes to get assistance. In stark contrast with some companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you like and ask for info with regard to any billing or technical issue. In addition, you can see a selection of educational articles, which will help you tackle the most commonly confronted problems yourself.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it’s far more efficient to manage everything from one single place, which is the reason why we’ve implemented a trouble ticket system into the in-house developed Hepsia hosting Control Panel, which is available with each semi-dedicated server plan. This will enable you to manage the correspondence with our client service staff together with your hosted content, so you will not have to remember one more login name for some other interface. You’ll be able to post a new ticket or to track down the status of an old one with no more than a few mouse clicks while you’re browsing the files within your semi-dedicated account. In addition, you can search through older tickets using an intelligent search functionality or have a look at applicable help articles, which include solutions to commonly faced complications. The inbuilt ticketing system is closely monitored 24/7/365 with the maximum ticket response time being just 60 minutes, so there will always be somebody to help you.