In the event that you have ever had a shared hosting account in the past or you have dealt with any other online service, you probably know from your personal experience that for some things it's better to consult with a live person on the telephone rather than exchange tickets or emails. If you want to find out more about a service before you purchase it or if something small-scale needs to be done, for example, it'll be easier and quicker to do it in real time. When you are able to talk with representatives over the phone, it's also very likely that you are working with a real hosting supplier, not a reseller. The type of support that you will get by phone may differ between different providers - from common issues to dedicated tech support. Generally most suppliers supply pre-sales assistance and first level phone support, while more complicated technical matters are managed through email or tickets.
Phone Support in Shared Hosting
All our shared hosting plans feature telephone support 14 hrs a day even on public holidays, so that if you don't have an account yet, you are able to phone us and learn more about our services or if we'll meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States, the United Kingdom and Australia, so you're able to contact the phone number which is nearer to you. In case you're an existing customer, we can assist you timely with all the general and billing matters and with a number of tech matters to save you time and efforts - we acknowledge the fact that sometimes it's quicker to talk with a live person and get things done right away. Of course, some matters simply cannot be resolved over the phone, so in such a case you will be able to employ our ticketing system.
Phone Support in Semi-dedicated Servers
We offer live phone support 14 hours daily as a part of the support services for each and every semi-dedicated server plan that we offer. Since some issues are more complex and time-consuming, you'll need to open a support ticket if you experience such an issue, still for all the general, billing or small-scale technical issues you can always call us and we will assist you instantly to save you the time you'll have to spend on opening a support ticket. Even if you do not have an account yet, you can find out whether you can host your internet sites on our leading-edge cloud platform or you will be able to get any other general info on our semi-dedicated services. We now have local numbers in the U.S.A., Great Britain and Australia as well as a global number, so you will be able to call the one that is closer to where you are.