The customer support that you'll get from your shared hosting company is really important, no matter if you have pre-sales questions and you are not a client yet, or you've got a technical trouble with an existing account. Timely and clear info regarding a question or an issue will save you a lot of time and efforts, not mentioning that this is usually an indicator that you are ordering from an actual web hosting supplier and not from a reseller. If you buy a hosting account from a company that does not own its servers and it cannot access them immediately, it is very likely that you'll wait for a couple of days in order to get a response to your query, which means that your sites may remain offline for a long time. Alternatively, a provider which offers numerous options for communication and has a tech support team available any time can assist you right away and help you reduce or fully avoid any downtime and prospective losses.
24/7 Customer Support in Shared Hosting
We offer 24/7 customer, billing and technical support for our shared hosting. Even if you are not our customer yet and you have some questions, we will give you a hand in a timely manner and give you the necessary information, in order to give you a choice to make the very best decision when you get your new web hosting account. We are available at any moment, including holidays and weekends, and we provide several means of communication to get in touch with us - phone, live chat, e-mails and support tickets. For your convenience, we have several telephone numbers around the world, thus you'll be able to call the one that is closer to you. The maximum response time for your emails and your tickets is 1 hour. The standard response time is no more than 15-20 min, which means that you can forget about waiting for several days to get support for any task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
You are able to try out our support services even before you aquire a semi-dedicated server account from our company since we have phone and live chat support for pre-sales, billing and common questions. Our agents can help you find the right package or provide you with info about our servers, so as to verify whether the system requirements for your web sites are met. In case you're an active customer, you also have the option to contact us through e-mail or via our ticketing system, which is accessible from the Hepsia web hosting Control Panel. We guarantee that when you employ these 2 methods of communication, you will get an answer within less than an hour and that’s 24/7, which includes weekends and official holidays. If you've used the web hosting services of other service providers, even big ones, you'll be able to compare the response time considering that it usually takes a whole day for them to take care of a support ticket.
24/7 Customer Support in VPS Servers
Every single VPS server package that we provide comes with 24/7 customer and technical support, which means that in case you encounter any trouble with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you can contact us at any time, even holidays and weekends. For your convenience, we provide different means of communication - phone support with several local numbers around the globe, live chat, emails as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech matters as it is much easier to track what is going on. The maximum warranted reply time for all of the e-mail messages and tickets is one hour, but it rarely takes that long to get help. When you obtain the Managed Services upgrade that we supply, our admins will also assist you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
If you buy a dedicated server from us, you will be able to contact us at any time using different channels and the maximum time that you will need to wait for a response is up to one hour, so you can forget about waiting an entire day. Our customer and tech support service is present 24/7 regardless of whether it is a weekend or a holiday and we can support you with anything related to the apps which are pre-installed on the server. To get in touch with us about a tech issue, you'll be able to open a ticket via the Help section of your billing Control Panel or you can send us an email. In case you have any basic questions or you would like to know more about our website hosting solutions before you order, you may also employ our live chat or you can call one of the local telephone numbers that we have in various countries worldwide. When you need help with third-party software that you are unable to deploy or operate properly, you can add the Managed Services upgrade to your current package and our system administrators will assist you.