Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Guarantee

  • Every single help request you submit to us will be responded to within maximum 60 minutes. If for any reason whatsoever your trouble ticket or e–mail requires further assistance from an admin, we’ll without delay forward it and leave a note to notify you that your issue is being examined. If you make use of the Managed Services package, any of the server administration tasks included there will be completed at a time that is convenient for you.

  • Top quality support service

  • A Premium Customer Support Service

  • If you require any assistance while using our Control Panel or with any of the apps that we’ve installed on the dedicated web hosting server on your behalf, do not hesitate to touch base with our customer support staff anytime via the ticketing system. Plus, should you require assistance managing your dedicated server, you can order our Managed Services package, which includes weekly Operating System updates, problem troubleshooting and installation procedures, server monitoring and restarting services, backup hard disk drive space, etc.

  • Intuitive help center

  • An Intuitive Help Area

  • Each dedicated web hosting plan comes with our charge–free Control Panel, which sports a fully detailed knowledge base plus a selection of educational video tutorials. Whenever you need assistance while working with the Control Panel, just click the Videos or Help buttons located in the upper right corner.