Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Resolution Warranty

  • Our group of professionals will do their best to respond to your advice tickets in approximately 1 hour. If, however, the issue you have stumbled upon needs help from our Admin =Team,= we’ll send the ticket to the person in charge and will submit a comment to inform you.

  • Top quality support service

  • Expert Customer Assistance Service

  • Our technical support Department will be online for you 24/7/365 to to respond to all service demand tickets that you send to us. We offer technical assistance for all the programs that are pre–configured on your hosting server. These include our custom produced Control Panel, the chosen OS as well as the server admin panel (based on the VPS type).

  • Intuitive help center

  • An Educational Help Zone

  • Each part of the Control Panel that comes with no charge with your VPS has an integrated articles base. You’ll find a number of descriptive how to articles and reviews and a collection of step by step video courses that show all the normal website maintenance tasks. You can get access to them by pressing the Help or Video control keys in the right part of each Control Panel section.